Shipping Information
UK
All items within UK mainland are delivered via Royal Mail. We dispatch items daily Monday to Friday. Your order should reach us before 12:00PM (midday) for same day dispatch, some items have a longer processing time so will be shipped a day or 2 later.
If your item is sent on a Friday it will be expected to arrive the following Tuesday/Wednesday. We generally do not send items on Saturdays or Sundays although you may receive an order dispatched email over the weekend, this just means that we have prepared and packed your item ready to post on Monday.
Next Day Delivery option
Next day delivery is from the time of despatch not the time of the order,
Next day delivery will only apply to stock items that are ready to despatch or items that can be produced and packaged the same day.
The order must be made before the cut off time of 12:00pm (midday) to be despatched the same day.
Not all items can be despatched the same day as the order is made. In which case your order will be sent via next day delivery as soon as it is prepared for sending, please contact us before ordering if you are unsure
Deliveries to Northern Ireland and remote UK areas such as the Scottish Highlands might experience extra 1-2 days.
Please note that no delivery dates are guaranteed and are just estimates.
A signature may be required upon delivery. If a delivery requires a signature and no one is in to sign the customer is required to make contact with the Royal Mail to arrange re-delivery of the parcel. Please ensure someone is in to accept your order. We reserve the right to re-charge for postage if your item returns to us undelivered.
When your order has been dispatched we will email you a tracking number if the item has been sent via a tracked or signed service. To check the status of your parcel, please go to www.royalmail.com and select their tracking option.
REST of the World
International orders are sent via Royal Mail International signed for service. Generally, your item should arrive within 7-10 working day although this cannot be guaranteed and it depends on customs clearance. We will email you a tracking number.
CUSTOMS INFORMATION - The buyer is responsible for all import duties and taxes which are liable once your package reaches the country of destination. Please contact your local customs office for further information and more details, If The customs/import fees are not paid and the item is returned to us then we will require the shipping fee to be paid again to re-send. We will not send orders a 2nd time free of charge due to failure to pay import fees.
Please note that no delivery dates are guaranteed and are just estimates.
Return policy
There are no returns or exchanges on any of our items. This includes products that are not customised. We do not hold any items in stock, instead once you order we produce your item from raw materials and as such every order is custom made for you and exempt from any change of mind returns policy.
We cannot accept an exchange and/or return if you ordered the wrong item or colour so please ensure you select the correct item & colour options when ordering.
If there is a mistake on our end, we will be happy to fix it. If we have made a mistake, please contact us ASAP. Your item will only be remade if you have emailed us within 5 working days of receiving your item.
